Enterprise Account Manager at Blackbox Network Services
March 2011 - February 2012
Black Box Corporation (NASDAQ Global Select: BBOX) is a trusted provider of comprehensive voice and data communications and infrastructure solutions. As a value-added reseller and channel partner of platforms and applications from the industry's top manufacturers (Avaya, Cisco, Siemens, NEC, ShoreTel, AVST, SunGard & Enterasys) and a provider of our own line of products and services. We design, build, and maintain today's complex voice and data networks. Plus, we have ISO 9001 certifications, giving you the assurance of quality around the world.
Business Solutions Consultant III at Verizon Business
June 2008 - January 2011
VERIZON BUSINESS, Orlando/Tampa, Florida June 2008 - January 2011
Verizon Business is a Fortune 500 company and a leading global communications solutions provider with the world's most connected IP network.
Business Solutions Consultant
Government, Education & e911 Call Center Specialist Texas, Florida, Delaware & Pennsylvania
o Drove corporate revenue with direct sales responsibility for all Verizon Business Contact Center services, products, and solutions in four states, generating >$11M in annual sales
o Worked directly with >300 customers on pre-sales analysis of customer requirements, determination of integration requirements to existing customer systems and customer solutions presentation
o Served as the primary sales representative and single point of contact for Call Center Services to 1290 clients with a combined revenue generating potential of >$750M
o Conducted in-depth business assessment with comprehensive report on Contact Center Best Practices for >12 multi-million dollar organizations, including assessments on ACDs, CTI, IVR, speech recognition, advanced routing, advanced toll free, customer care applications and associated systems
o Annually, provided sales input and responses to proposals for >20 RFIs and RFPs
o Liaised with external customers and internal organizations to provide input on product marketing and development to generate product improvements and enhancements
Senior Account Manager Southeast at Aspect Software
January 2007 - June 2008
Aspect provides software & consulting services that turn the potential of Unified Communications into real business results across the enterprise & in the contact center.
o Generated >$1.4M in "New Logos" sales as the company's Direct Sales Representative in Florida, Alabama & Louisiana
o Developed a strong sales plan for >$2.5M in potential new revenue focusing on primary verticals such as financial services, health care, hospitality & education
o Served as the sole National Account Manager for Disney Corporation, Carnival Cruise Lines, Royal Caribbean Cruise Lines, Connextions & Interactive Response Technologies (IRT)
o Served on the "New Logo" Development Team, assigned to Unified Communications Solutions sales in the North American market
o Created business strategies to introduce "Performance Optimization" suite, valued at >$1M, to Fortune 500 companies
o Served as the organizational Subject Matter Expert (SME) on Performance Optimization, Quality Monitoring (QM) & Workforce Management (eWFM)
Regional Sales Manager at Utopy Inc.
January 2006 - December 2006
Regional Sales Director Southeast
oDirect sales performance for Southeast region which comprises 11 states
oManage and develop territory to generate sales revenues across all major verticals
oProvide business solution selling where organizations can retain customers and improve processes
oSolve for real world business problems through understanding and recognition of clients business operations
oManage and drive business alliance channels through partners & resellers
Regional Sales Manager/Avaya Channel Manager at NICE Systems Inc.
2002 - 2004
NICE SYSTEMS INC., Phoenix, Arizona 2002-2004
Worldwide leader of multimedia digital recording solutions and applications for business interaction management.
Regional Sales Manager/Avaya Channel Manager
oDirect sales performance in Southwest for developing territory, qualifying and closing new business
oAvaya Channel manager for Arizona, New Mexico and Nevada
oSecured marquee new logos - Nextel Partners, Wynn Las Vegas, Network Omni, Research International, Desert Schools Federal Credit Union, Wild Horse Canyon Ranch
oNational Account Management of Compass Bank, Pacific Life, MGM Grand, MGM Mirage
Regional Sales Manager at Verint Systems Inc
2000 - 2002
VERINT SYSTEMS INC., Phoenix, Arizona 2000-2002
Leading global provider of integrated digital recording and quality management systems.
Regional Account Manager
oSpearheaded key strategic partnerships with entities including Genesys, Nortel, Norstan and Siemens
oSecured high profile accounts including Union Bank of California, Pacific Life, and Shell Oil
oPositioned company's contact center enterprise technology enabling Fortune 1000 organizations to solidify customer relationships
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